Debt Collection Training Online Course

Explore the basic concepts and principles of debt collection, customer screening, elements of an effective AR policy, strategies and tactics, how to use financial statements for credit decision making, use of the telephone, and writing skills


Cash flow is the lifeblood of any organization. In these challenging economic times, the efficient and effective collection of accounts receivable can make the difference between business survival or failure.

TML Business Services has recognized the need to provide training to persons within companies and other organizations in this very key area in order to better equip them to deal with the challenges they face.


  • Understanding the collections process.
  • Strategies and methods of reducing delinquent accounts.
  • Guidelines for collecting from Government agencies
  • Developing an effective collections procedure.
  • Collections letter writing
  • Telephone Collection Techniques
  • Customer Screening
  • Interpreting Financial Statements
  • Debt Collection negotiation skills
  • Collection documentation issues
  • Reporting and performance measurements

 Expected Outcomes:

  • More effective collection techniques and procedures
  • Better written collections correspondence
  • Knowledge in the use and interpretation of customer financial statements
  • Certificate of completion


Course Curriculum

Unit One: Overview FREE 00:35:00
Provides an overview of the course.
The Fundamentals
Unit Two: The Basics 00:23:00
A discussion of the basic concepts of debt collection.
Unit Three: An Ounce of Prevention 00:07:00
How to get it right up front in order to avoid problems later on.
Debt Collection Quiz 1 00:10:00
Credit Management
Unit Four: The Importance of An AR Policy 00:30:00
Explores the importance and elements of a debt collection policy.
Unit Five: Customer Screening 00:13:00
Explores the elements of a good customer screening procedure.
Unit Six: Introduction to Financial Statements 00:16:00
An Introduction to Financial Statements
Unit Seven: Using Financial Statements 00:09:00
How to use Financial Statements to Make Credit Decisions
Debt Collection Quiz 2 00:10:00
Principles and Practices
Unit Eight: Best Practices 00:04:00
Debt collection best practices
Unit Nine: Debt Collection Principles 00:11:00
A look at debt collection principles
Unit Ten: Strategies and Tactics 00:13:00
Negotiation strategies and tactics for collecting from customers.
The Collections Process
Unit Eleven: Collecting From Government 00:07:00
Tactics for collecting from government agencies
Unit Twelve: Writing Skills 00:06:00
Guidelines for writing to customers
Unit Thirteen: How to Use the Telephone 00:09:00
How to use the telephone in handling collections
Unit Fourteen: Do’s an Don’ts 00:03:00
Do's and don'ts for persons conducting collections
Debt Collection Quiz 3 00:10:00
Other Topics in Collections
Unit Fifteen: Reporting and Performance Measurement 00:12:00
Types of reports and methods of measuring performance
Unit Sixteen: A Look Inside The AR Function 00:05:00
A look at the role of the AR Department with organizations
Unit Seventeen: The Use of Collection Agencies 00:06:00
Guidelines for getting the most from debt collection agencies
Unit Eighteen: Fraud 00:09:00
Information about fraud and how it affects the AR function of your organization
Debt Collection Quiz 4 00:10:00

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