Cash flow is the lifeblood of any organisation. The efficient and effective collection of outstanding debt can make the difference between business survival or failure. This course is designed to provide training to persons involved in this very key area of operations.
- Basics of the collections process.
- Strategies and methods of collecting delinquent accounts.
- Customer screening and credit decision making
- Guidelines for collecting from Government agencies
- Collections Best Practices
- How to develop an effective collections procedure.
- Guidelines for collections letter writing
- Telephone Collection Techniques
- Debt Collection negotiation tactics
- Reporting and performance measurements
- Fraud and the collections function
- And more